In-Spa Policies

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Arrival Time

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We kindly ask that new clients arrive no later than 15 minutes before your scheduled appointment to complete new client consultation forms and prepare for your treatment.

 

Returning clients should arrive no later than 10 minutes before your scheduled appointment to review and confirm that the information we have on file is still accurate and prepare for your treatment.

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Makeup

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If you are receiving a facial or injectable treatment, we kindly ask that you remove makeup prior to your appointment. If you are unable to remove your makeup ahead of time, please wear minimal makeup to avoid taking time out of your treatment for additional cleansing.

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Cancellations and No-Shows

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Need to cancel your appointment? No problem! Please provide us with at least 24 hours notice of appointment cancellations. Failure to cancel at least 24 hours in advance will result in a$50 cancellation fee. Failure to show for your scheduled appointment will also result in a cancellation fee.

 

Rescheduling

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If you need to reschedule your appointment, we kindly ask that you provide us with as much notice as possible, and no later than 24 hours prior to your appointment start time. Please note that failure to arrive on time may result in your appointment being rescheduled. Arrivals 15 minutes past your scheduled start time will result in your appointment being rescheduled, as we want to provide you with the very best service. Late arrivals do not allow enough time to complete your service to our standards.

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Refunds: Services and Products

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Due to the nature of our services, we do not offer refunds. If you purchased a service that you wish to change, we are happy to exchange this for another service. You may also transfer your service to another Starlight client.

 

If you purchased a Starlight Skin product, it may be exchanged for another product within 14 days of the original in-spa purchase date.

 

 

Privacy Policy

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Last updated: July 2024

 

At Starlight Med Spa, we are committed to protecting the privacy and security of our clients' personal data. We understand the importance of ensuring the confidentiality and accuracy of the information our clients share with us.

 

The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to your questions.
 

 

What is Personal Data?

Personal data is any information that relates to an identified or identifiable individual. This includes, but is not limited to, name, address, email address, phone number, medical history, and treatment preferences.

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What Personal Data Do We Collect and When Do We Collect It?

We collect personal data when our clients visit our website, book an appointment, submit a form, or participate in any promotional activities. This may include contact information, medical history, treatment preferences, and payment information.

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For What Purpose is Your Personal Data Collected and Used?

We collect and use personal data for the sole purpose of providing quality services to our clients. We may use your personal data to schedule appointments, communicate about treatment plans and follow-ups, and keep you informed about special offers and events.

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Who are the Recipients of Your Personal Data?

We do not sell or share any personal data with third parties unless it is required to provide services to our clients. We may share personal data with trusted vendors or service providers who are bound by confidentiality agreements, as required by law or to protect our rights or the safety of our clients.

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How Do We Protect Your Personal Data?

We take measures to safeguard your personal data from unauthorized access, disclosure, and destruction. We limit access to personal data to only those who require access to provide services to our clients. All personal data is stored securely and protected by industry-standard security protocols.

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What Are Your Choices and How Can You Exercise Them?

You have the right to access, rectify, or delete your personal data at any time. You can also opt-out of receiving marketing communications from us by contacting us using the unsubscribe option in marketing communication, or by contacting us.

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Cookies and Similar Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and provide personalized content. By using our website, you consent to the use of cookies and similar tracking technologies in accordance with this policy.

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Contact Details

If you have any questions or concerns about our privacy policy or the handling of your personal data, please contact us at info@starlightmedspa.com.

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Miscellaneous

We reserve the right to modify this privacy policy at any time. Any updates to the privacy policy will be posted on our website and will become effective immediately. By using our services, you acknowledge and accept our privacy policy.