Our Policies
New clients please arrive 15min before your appointment to fill out consultation forms. Arrive without excessive makeup to avoid time being taken out of your facial & skincare treatment for additional cleansing. CANCELLATIONS: Must be 24hrs prior to scheduled appointment, failure to cancel will result in a cancellation fee. If 15min late, please note appointment will be rescheduled, as we want to provide you with the best service, and 15min after scheduled time will not allow us enough time to complete your service.
NO REFUNDS: Exchange only
Products may be exchanged within a 2 week time frame. Services may be exchanged or transferred toward a credit.
* Please inform your esthetician of any medications, health conditions, light therapy procedures, or OTC products that may have a thinning or photosensitive effect of the skin. Facial treatments will not be conducted within a 2 week minimum time frame after cosmetic injectables.
LASER HAIR REMOVAL
BEFORE:
Please closely shave prior to your appointment and avoid UV radiation and sun exposure before treatment. The closer the shave, the more effective the laser session will be. Sessions are scheduled in 4-8 week intervals. Avoid all laser hair removal methods that remove the hair from the follicle for a minimum of 6 weeks before laser session (waxing, plucking, threading, hair removal creams.) Discontinue use of retinoids for a minimum of 5 days prior to treatment. Limit forms of deep exfoliation for a minimum of 5 days prior to treatment. Check if any medications you are using or have recently used cause skin photosensitivity.
AFTER: avoid UV radiation and sun exposure for a minimum of 1 week post treatment. Wear and reapply sun protection cream to all lasered areas once sun exposed. Avoid saunas, hot baths, hot tubs, and general heat for as long as redness persists after treatment. Avoid exfoliating post laser if redness or irritation is present. Keep the lasered areas well hydrated with moisturizer. Avoid vigorous exercise the same day as your treatment.
VIVA
AFTER:
Do not touch the skin with water, products, or makeup for 24hrs after treatment, no exfoliation, for 1-2 weeks. Avoid sun exposure, saunas, hot rooms, and tanning beds during this rejuvenation period. Expect the skin to be red and sensitive immediately after treatment, lasting throughout the day. Skin will be rough and textured with “grid-like marks” for 1-2 weeks. Keep your skin hydrated during this period, with hydration serums, moisturizer, and SPF. Results may vary.
MICRONEEDLING
AFTER:
Do not touch the skin with water, products, or makeup for 24hrs after treatment, no exfoliation for 1-2 weeks. Avoid sun exposure, saunas, hot rooms, and tanning beds. Expect the skin to be red and sensitive immediately after treatment. Skin may appear red and sensitized, with visible flaking for 1-2 weeks. Keep your skin hydrated during this period, with hydration serums, moisturizer, and SPF. Results may vary.
IPL & ALEX/YAG LASER
BEFORE:
Stop using retinoids 1 week prior to appointment. Avoid all forms of UV exposure for 1 week prior to treatment. Avoid all forms of exfoliation for a minimum of 5 days prior to treatment. Inform your technician of any photosensitizing medications before treatment.
AFTER:
Expect skin to be red after treatment, lasting throughout the day. Hyperpigmentation may scab and darken, lasting 1-2 weeks. Avoid all forms of exfoliation while redness or scabbing persist. Avoid all forms of UV exposure for a minimum of 2 weeks. Keep skin hydrated.
CHEMICAL PEELS
BEFORE:
Do not exfoliate 48 hrs prior to appointment. Stop all retinols or topical medications 1 week prior to appointment. Expect induced peeling 2-4 days after your appointment, this may last up to 2 weeks. These peels are designed to treat the skin from within, so if visible peeling does not occur it does not mean your treatment was not successful.
AFTER:
Avoid other forms of exfoliation for 1 week following treatment, or while redness or peeling persists. Keep skin hydrated throughout the peeling process. Use hydrocortisone-based cream if experiencing inflammation or irritation due to rapidly increased cell turnover. Wear SPF DAILY!
Avoid hot rooms, steam rooms, excessive exercise, and sun exposure after your appointment as they may cause irritation and sensitivities.
Avoid picking at or tugging at any peeling or flaking skin. Let the skin slough off naturally as it's meant to.
MORPHEUS8:
BEFORE:
Do not exfoliate 48 hours prior to appointment. Stop all retinoids 5 days prior to appointment. Get excited about your treatment to come, it really is an industry super-treatment with proven skin boosting benefits.
AFTER:
It is normal to look quite "normal" after a Morpheus8, with the exception of treatments involving the resurfacing tip. This is because Morpheus8 works deeply within the skin's levels. Avoid all active ingredients for 1 week post treatment. Active ingredients include retinoids, Vitamin C, AHAs, BHAs and prescription topicals. Use a gentle cleanser like Illuminating Gel Cleanser 2x daily, followed by a moisturizer and sun protection cream (in the daytime). Wear SPF DAILY!
Avoid touching your face or aggravating it in any way.
Avoid hot rooms, steam rooms, excessive exercise, and sun exposure after your appointment as they may cause irritation and sensitivities.
PRIVACY POLICY
Starlight Medspa Incorporated care about the processing, confidentiality, and safety of your personal data.
The aim of this Privacy Policy is to provide you with information about how we collect, use, share, and safeguard your personal data. This Privacy Policy also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:
I. What is personal data?
The term “personal data” refers to any information about an identified physical person or a physical person that may be directly or indirectly identified.
II. What personal data do we collect and when do we collect it?
We collect information about you in a variety of ways depending on how you interact with us and our products and services, including through our websites, media channels, online and mobile applications, advertisements, and in selected stores.
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In addition to the information that we collect from you directly, we also receive information about you from other sources, including third parties, business partners, and our affiliates under contract, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
III. For what purpose is your personal data collected and used?
In addition to the purposes and uses described above, we use data in the following ways:
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To identify you when you visit our websites or our stores.
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To streamline the checkout process, to provide products and services, and to process returns.
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To secure online transactions, prevent fraud and payment incidents, and manage debt collection (see our terms and conditions for more details).
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To manage and optimize customer experience by improving our knowledge of our customers.
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To propose appropriate, tailored services, particularly when we enhance our products and services.
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To conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing.
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To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
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To manage our relationships as well as for internal administrative purposes.
Although the sections above describe our primary purpose in collecting your personal data, in many situations we have more than one purpose. For example, if you complete an online purchase, we collect your personal data to perform our contract with you, but we also collect your personal data as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, depending on the requirements of applicable privacy laws, our collection and processing of your personal data is based in different contexts upon your consent, our need to perform a contract, our legal or regulator obligations, and/or our legitimate interest in conducting our business.
IV. Who are the recipients of your personal data?
In addition to the specific situations discussed elsewhere in this Privacy Policy, we share personal data in the following situations:
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Affiliates. We may share personal data with our corporate affiliates (e.g., parent company, subsidiaries, and brands) when those entities are processing personal data on our behalf.
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Business Transaction. If another company acquires, or plans to acquire, our company, business, or our assets, we will share personal data with that company, including at the negotiation stage for the purposes of evaluating or completing the transaction. Personal data may also be included as a part of the purchased assets.
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To Provide a Product or Service You Request. We may share your personal data to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
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Other Disclosures with Your Consent. We may ask if you would like us to share your personal data with other third parties who are not described elsewhere in this Privacy Policy.
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Other Disclosures without Your Consent. We may share personal data with third parties in response to subpoenas, warrants, court orders, or other requests from legal or regulatory authorities; in connection with any legal process; or to comply with relevant legal, regulatory or treaty obligations. We may also share your personal data in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
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Public Forums. Some of our websites provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.
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Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
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Service Providers. We share your personal data with service providers. Among other things, service providers help us to administer and maintain our websites, send communications, provide technology solutions at counters in our stores, conduct surveys, assist with customer service, provide technical support, process payments, provide ant-fraud services, manage regulatory alerts or notifications, provide marketing solutions, assist in order fulfillment, and organize events.
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Social Media Platforms and Other Third-Party Services. Some of our websites contain certain features such as widgets, buttons, content, or other similar services that are provided by third parties (e.g., YouTube, Facebook, Twitter, Instagram, and/or Pinterest). If you choose to use or interact with these features, certain information may be shared with or collected by those third parties. For more information about what information is shared or collected, and how it is used, see the applicable company’s privacy policy.
V. International transfers of personal data
As a multi-national company, we transmit information between and among our affiliates and may also use service providers that are located outside of your country of residence. As a result, your personal data may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal data using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal data to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.
All data transfers are subject to appropriate safeguards to ensure compliance with applicable regulations relating to the protection of personal data. For example, all transfers of personal data to our affiliates outside of the EEA are based on the EU Commission’s standard contractual clauses. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.
VI. How do we protect your personal data?
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal data from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal data. In the event that we are required by law to inform you of a breach to your personal data we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
VII. How long do we retain your personal data?
Typically, we retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
VIII. What are your choices and how can you exercise them?
You may have the following choices regarding your personal data:
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Access to Your Personal Data You may request access to your personal data, including a copy of your personal data, by following the instructions described in the CONTACT DETAILS section below. In certain limited circumstances, you may also request to receive access to your personal data in a portable, machine-readable format. If required by law, upon request, we will grant you reasonable access to the personal data that we have about you.
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Changes to Your Personal Data. We rely on you to update and correct your personal data. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain personal data, you may contact us at the address described in the CONTACT DETAILS section below to request corrections to information that is inaccurate or incomplete.
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Deletion of Your Personal Data. You may request that we delete your personal data by following the instructions described in the CONTACT DETAILS section below. If required by law, we will grant a request to delete personal data, but you should note that in many situations we must keep your personal data to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
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Objection to Certain Processing. You may object to our use or disclosure of your personal data by contacting us at the address described in the CONTACT DETAILS section below.
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Revocation of Consent. If you revoke your consent for the processing of personal data, then we may no longer be able to provide you services. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described in the CONTACT DETAILS section below.
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Right to Opt-Out of Targeted Advertising You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the cookie settings link HERE or the “Do Not Share” link on our homepage. Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt-out of other forms of targeted advertising by submitting a request as described below.
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Online Tracking. We do not currently recognize the “Do Not Track” signal.
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Promotional Emails. If, at any time, you no longer wish to receive details of our offers, news and events, you can unsubscribe using the hypertext link provided for this purpose in each mail we send you. If you decide not to receive promotional emails, we may still send you service-related communications.
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Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
Please note that not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request if the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise any of their privacy rights under applicable law. If you disagree with how we handled a request, you may appeal our decision by contacting us at the address described in the CONTACT DETAILS section below with the subject line "Appeal."
To protect your personal data, we must be able to verify your identity before we can process your request to exercise any of the choices described in this section. We may conduct the verification process by email or phone, and we will ask you to provide information such as your name, contact information, and any additional relevant information based on your relationship. We will then match this to the information we maintain in our records.
In some circumstances, certain individuals may designate an authorized agent to submit requests to access or delete personal data. We will require verification that the authorized agent has permission to make such a request.
IX. Cookies and Similar Tracking Technologies
We use a variety of technologies such as cookies, web beacons, clear GIF, pixels, internet tags, and browser/web logs to gather information when you visit or interact with our websites, mobile apps, and email communications. Cookies are small text files that are placed on your computer or mobile device by websites you visit. We use this information for a variety of purposes, such as to make our websites work properly, to make a user’s experience more efficient, to understand how visitors interact with our websites, and to for advertising purposes. For more information about how our websites use cookies and to update your preferences, click the Cookie Settings LINK.
XII. Miscellaneous
The following additional information relates to our privacy practices:
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Third Party Applications/Websites. Our websites may include links to websites or applications that are owned or operated by third parties. Please note, we have no control over the privacy practices of websites or applications that we do not own. For example, some of our websites utilize the YouTube API Services to provide video content. When you interact with the YouTube functionality available through one of our websites, you will be subject to agree to the YouTube TERMS OF SERVICE and PRIVACY POLICY. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or shared.
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Changes To This Privacy Policy. We may change our privacy policy and practices over time. You can check the legend at the top of this page to see when this Privacy Policy was last revised. To the extent that our Privacy Policy changes in a material way, the policy that was in place at the time that you submitted personal data to us will generally govern that data unless we receive your consent to the new privacy policy.
The following table describes the categories of personal data we collect, disclose for business purposes, and “share” for purposes of cross-context behavioral advertising (as those terms are defined by California law). Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than yourself. For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or disclose credit card or debit card numbers of individuals that submit questions through our website’s “contact us” page.
Note that we do not sell personal information for money. As discussed elsewhere in our Privacy Policy, we use cookies and similar tracking technologies for purposes of targeted advertising. For more information, please see the COOKIES AND SIMILAR TRACKING TECHNOLOGIES section of the Privacy Policy.